Sales conditions

Terms and conditions of the service

Legal Information

1. Object and parts of the contract

These general conditions of sale (hereinafter "GCS") online govern the contract for the sale of the products offered on the site www.crespi1977.it (hereinafter "SITE"). The figures who take part in this contract are Crespi Roberto & C. SAS based in Via Magenta 48, 21052 Busto Arsizio, Varese, (hereinafter "Crespi Roberto & C. SAS"), and the consumer whose data are reported in the order form (hereinafter "CUSTOMER"). With this contract, Crespi Roberto & C. SAS offers the goods and services chosen by the CUSTOMER in the order form and are to be considered an integral part of the contract.

2. Effectiveness of the contract

2.1 The GCS are available on the SITE to be easily read by the CUSTOMER before making a purchase, accepted together with the order, stored on your computer and reproduced on paper by printing the file in which they are contained.

2.2 The GCS applicable to the sale of products are those published on the SITE on the date of the order. The CUSTOMER, therefore, must carry out the above operations before proceeding with any purchase.

2.3 The mere tolerance or failure by Crespi Roberto & C. SAS of any breaches by the CUSTOMER, with respect to what is contained in the GCS, cannot be interpreted as tacit acceptance of such breaches, nor as a desire to derogate from what was agreed between parts.

3. Sales procedure

3.1 The CUSTOMER who intends to proceed with the purchase of the PRODUCTS must express this will through a request made directly on the SITE where, following the procedures indicated therein, he will forward his purchase order and the subsequent payment.

3.2 The CONTRACT is governed by the purchase order issued by the CUSTOMER, the order receipt issued by Crespi Roberto & C. SAS and the GCS. When you decide to make a purchase, you need to click on "Add to cart" to add the desired product in the "virtual cart" of the SITE (the virtual cart is a space dedicated to storing the chosen products with their own characteristics, quantities and costs). Once you have clicked on "Add to cart", a confirmation form will appear confirming the addition of the chosen product to the cart and you can add new products to the cart by clicking on "continue shopping" or you can go to the summary of the products added to the cart by clicking on " go to the checkout". In any case, once the choice of products is complete, it will always be possible to go to the summary of the products added to the cart and then to the purchase order process by simply clicking on "Cart" (at the top of the site). Once directed to the page containing the summary of the chosen products, it will be possible to modify the quantity and / or remove the products that you do not want to purchase. After this first check, simply click on "go to checkout" to continue with the order fulfillment procedure.

It is necessary to be "authenticated" to access the personal session where all the data and methods necessary to process the order will be confirmed.
If the CUSTOMER is not registered on the SITE, it will be necessary to create a private user (account) using their email address and password, as well as personal data and shipping data. The CUSTOMER is required to keep the password confidential and not to disclose it by sharing it with third parties. Crespi Roberto & C. SAS ensures a security procedure for the recovery of the password for subsequent purchases, in case of forgetfulness.
Once an "account" has been created, the site will be authenticated through the identification and password chosen during registration.
Once you have entered the cart of your private session, you will need to confirm the billing and shipping details and the payment method and check their correctness. You will be able to add "notes" and view CVGs. To send the purchase order to Crespi Roberto & C. SAS, it is necessary to accept the CVG. If errors are found, it is possible to modify the order and correct the errors before forwarding them to Crespi Roberto & C. SAS. It is the user's responsibility to verify the accuracy of the order before submitting it. In this session (as for the confidential data session) it will be possible to modify / update or expand personal, billing and shipping data. Shipping costs will be added to the total amount.
Once the chosen products have been confirmed, the billing data, the shipping data and the preferred payment method selected, you will be redirected to the order confirmation and sending page and the selected products and detailed cost summary will be displayed. To send the purchase order to Crespi Roberto & C. SAS, click on the "I confirm my order" button. In case of problems with the order, please contact Crespi Roberto & C. SAS at info@crespi1977.it indicating your name and telephone number. A representative of Crespi Roberto & C. SAS will contact the user again.
Following the acceptance of these general conditions of sale and the forwarding of the order on the confirmation page, the Customer will receive from Crespi Roberto & C. SAS, via email to the address indicated during registration, the receipt of the purchase order containing a summary of the content of the information relating to the sale. Subsequently Crespi Roberto & C. SAS will proceed with the fulfillment of the purchase order, respecting the following points 4/5/6/7/8/9.

After sending this first email, Crespi Roberto & C. SAS will verify the possibility of fulfilling the order, confirming the sending of the product (s) to the address indicated. This email is automatically sent to the user's registration address. THE CUSTOMER is required to verify the accuracy of the email and immediately report any errors to Crespi Roberto & C. SAS. The order is considered accepted by Crespi Roberto & C. SAS when the second email is sent to the user relating to the order confirmation and the delivery of the goods, by means of which the contract with Crespi Roberto & C. is finalized. SAS. In case of problems in placing the order, a representative of Crespi Roberto & C. SAS will contact the user.

By placing an order, the user makes an offer to purchase the product (s) at the price indicated therein. Prices are checked regularly; however, in the event that Crespi Roberto & C. SAS detects changes in prices or errors in indicating them, it will contact the user asking for confirmation of the intention to proceed with the purchase at the actual price.

In the case of confirmation of the purchase, no obligations relating to the delivery of the goods will arise on the part of Crespi Roberto & C. SAS until the second order confirmation email is sent. If the user finds that he has made a mistake in placing the order, he is kindly requested to contact immediately Crespi Roberto & C. SAS at info@crespi1977.it indicating your name and telephone number. A person in charge of Crespi Roberto & C. SAS will re-contact the CUSTOMER. It is necessary to make a possible report before sending it by Crespi Roberto & C. SAS of the second order confirmation email. Crespi Roberto & C. SAS is not able to correct orders after that time, but the user is in any case guaranteed the right of withdrawal as indicated below.

4. Payments and shipments

The Customer undertakes to pay the total price indicated in the order. The total price is inclusive of VAT and net of any other legal charges. Delivery costs will be automatically calculated (once the desired shipping method has been selected from those listed at the time of the order) and will be summarized in the order confirmation page, they may vary according to the weight and quantity of the goods purchased and also based on the different shipping services offered in relation to the estimated delivery time. Shipments are made to Italy (including islands). Shipments are made without insurance on the package. If the CUSTOMER prefers a delivery with insurance, an additional cost will be applied, therefore it is necessary to contact Crespi Roberto & C. SAS through its contact details to choose this medium. At the time of sending the order, if applicable in terms of weight and size limit of the goods, different shipping methods are proposed for the selection with the relative costs and expected delivery times and the CUSTOMER can choose the one of his liking, including the possibility to collect the goods at the point of sale of Crespi Roberto & C. SAS, located in Via Magenta 48, Busto Arsizio (Varese), without shipping costs, by paying the online order in advance. In any case, by clicking on "I accept the Terms and Conditions" located in the "your cart" screen, with the mandatory verification box for acceptance, it is always possible to consult the shipping methods offered with the relative costs and delivery times.

5. Methods of payment

The following payment methods are allowed for orders:

Visa circuit, MasterCard circuit, American Express, Bancontact, Amazon Pay, Google Pay, Apple Pay, Shop Pay, Maestro, iDEAL and PayPal.

6. Availability of the goods

The Customer can only purchase the goods present in the catalog published on the SITE in the quantities in stock. The purchase will be accepted for the quantity of goods available, and a representative of Crespi Roberto & C. SAS will contact the CUSTOMER by email or telephone.

7. Delivery of the goods

Crespi Roberto & C. SAS will deliver by courier or trusted forwarding agent, who will in turn deliver the products to the address indicated in the order form (within a number of working days elapsed from the order indicated with the shipping method selected at the time of 'order). The aforementioned delivery times refer to the products in the warehouse at the time of the purchase order.

For all payment methods, the shipment takes place within a maximum of 5 days from receipt of payment. No responsibility can be attributed to the supplier and a Crespi Roberto & C. SAS for delays in delivery of the goods, due to unforeseeable circumstances or force majeure.

8. Rights and obligations of the Customer

By accepting this contract, the CUSTOMER declares to have read and accepted the general conditions of sale in its entirety, and it will be the CUSTOMER's responsibility to store it on his computer and reproduce it on paper by printing the file.
The CUSTOMER is solely responsible for the truthfulness and correctness of the information provided to Crespi Roberto & C. SAS and requests from the latter through the SITE, and undertakes to promptly communicate any changes to the data entered.
The CUSTOMER declares not to have entered false or fictional data in the order form, and therefore declares that the data entered correspond to their real personal data. Crespi Roberto & C. SAS reserves the right to pursue any violation and abuse in the appropriate offices. The obligations assumed by the CUSTOMER in this article as well as the guarantee of successful payment made by the CUSTOMER pursuant to art. 5 are essential for Crespi Roberto & C. SAS, which reserves the right, in the event of non-fulfillment of one of the aforementioned obligations, to terminate the contract by law, without prejudice to any right to compensation for damage.
The CUSTOMER, following the sending of the purchase order, declares: a) to have read, understood and accepted the GCS; b) to be an adult, in possession of the legal capacity to act.
The CUSTOMER undertakes, once the purchase procedure on the SITE has been completed, to provide for both the saving of an electronic copy and the printing of the GCS and the purchase receipt corresponding to the order for the purpose of their conservation.

The CUSTOMER undertakes to make the payment of the amount due, using one of the payment systems indicated on the SITE at the time of sending the purchase order.

In the case of payments made by credit card, the cardholders may be subject to authentication and authorization request. If the credit card issuer or our service provider refuses or for any reason does not authorize or validate the payment, in such circumstances, Crespi Roberto & C. SAS is not responsible for delays or non-delivery with reference to the products ordered. The user's personal data will be processed by Crespi Roberto & C. SAS in accordance with the privacy policy.

• Receipt of products: upon delivery of the PRODUCTS to the CUSTOMER by the carrier responsible for their transport, the CUSTOMER must check, in the presence of the carrier: a) that the quantity and type of products ordered corresponds to what is indicated in the transport; b) that the packaging used for transport is intact, not damaged, wet or otherwise altered, even only in the closing materials. Any anomalies must be immediately reported to the carrier upon receipt of the products, by indicating them in the delivery note, otherwise complaints will not be accepted. If a defect or damage is found, the CUSTOMER is required to inform it within 24 hours Crespi Roberto & C. SAS. If it is found that a product was damaged prior to delivery or defective (not due to use by you), Crespi Roberto & C. SAS will undertake, according to the customer's choice, either to refund the price paid (including any shipping costs and the costs for returning the product, provided that the product has not been used and damaged) or to replace the goods. In both cases the CUSTOMER is required to contact Crespi Roberto & C. SAS who will refund or replace the goods at no additional cost.

• Customer assistance: for any need for assistance or complaints relating to the products purchased, the CUSTOMER must contact Crespi Roberto & C. SAS to their contact details.

• Warranty: for furnishing accessories, lamps, paintings, cushions and carpets, Crespi Roberto & C. SAS guarantees them for 24 months from the date of purchase against any manufacturing defect, UNLESS DIFFERENT DISPOSAL OF THE MANUFACTURER, also through the network of dealers of the brand in the Italian territory. In case of proven malfunction of the product, the guarantee consists in the replacement or repair of the same. Damages caused by misuse are not guaranteed and therefore no liability is assumed for direct or indirect damages deriving from such misuse. Furthermore, no responsibility is assumed for direct or indirect damage to persons or property resulting from the malfunctioning of the products.

• Order cancellation: cancellation and cancellation of orders will be accepted by Crespi Roberto & C. SAS only if the points previously described in the GCS are not respected. The dispatch of the purchase order is developed in 4 control steps and the user assumes a binding commitment in sending the order. It is not possible for the user to cancel or cancel an order unless authorized by Crespi Roberto & C. SAS, except in the event that the reason for the cancellation is the extension of the initial order or a change in the size of the articles thereof. In this case, we recommend that the user place a new order, before canceling the first, to ensure the availability of the items. Once the second order has been concluded, it will be necessary to specify in the notes "EXTENSION / UPDATE PREVIOUS ORDER - this order cancels and replaces the previous one".

9. Rights and obligations of Crespi Roberto & C. SAS

• Delivery of products: Crespi Roberto & C. SAS undertakes to deliver the products at its headquarters to the carrier in charge of their transport to the address indicated by the CUSTOMER in the purchase order. Crespi Roberto & C. SAS will not be responsible for delivery errors due to inaccuracies or incompleteness in the compilation of the purchase order by the CUSTOMER, as well as for damages suffered by the products after delivery to the carrier in charge of transporting them and for delays in delivery to this last attributable to or to logistical problems of Crespi Roberto & C. SAS. Delivery is made by express courier, therefore post office boxes cannot be accepted. Crespi Roberto & C. SAS is not responsible for non-delivery, or the delay in the execution of its obligations under these general conditions of sale resulting from causes beyond its control including: natural disasters, authority measures, war, fire, floods, explosions o riots, interruptions to IT or telecommunications services, third party non-fulfillment (including non-fulfillment relating to the provision of data) and strikes.

• Unavailability of products: In the event of non-execution of the purchase order by Crespi Roberto & C. SAS due to unavailability, even temporary, of the requested product, Crespi Roberto & C. SAS will inform the CUSTOMER via email or telephone of the cancellation of the order and will refund any price already paid for the purchase of products no longer available free of charge. The CUSTOMER will not be charged for unexecuted amounts and will not be entitled to any compensation or damages.

• Promotions: Crespi Roberto & C. SAS develops promotional campaigns during defined time intervals in order to promote the registration of new members in its service. Crespi Roberto & C. SAS reserves the right to interpret the conditions of application of the promotions, extend them by communicating it in the manner and timing due, or proceed with the exclusion of any participant in the promotions in the event that anomalies, abuses or unethical behavior are identified in their participation.

10. Prices displayed

All prices of both products and ancillary costs (transport and delivery) displayed on the website (unless explicitly and clearly indicated) include VAT.

11. Tax documentation

Sales of products made through the internet are similar to mail order sales and, therefore, the provision contained in art. 2 of DPR 21.12.1996, n. 696, which provides for exemption from the obligation to issue a receipt or tax receipt.

The CUSTOMER can decide whether to receive the invoice, in this case it will be necessary to enter the tax data including the company name, VAT number and Fiscal Code, if different, in the data of their account or during registration. In the event that there are discrepancies in the document (incorrect personal data) or there is a need for new mailings, please contact us at info@crespi1977.it

12. Right of withdrawal

In application of Legislative Decree no. 21 of 21 February 2014 (update of Legislative Decree 206/2005), the customer can exercise the right of withdrawal from the purchase contract. The right of withdrawal means the CUSTOMER's right to withdraw, for any reason and without penalty, from a purchase contract concluded at a distance. The right of withdrawal consists in the reimbursement of the sum paid by the CUSTOMER for the return of the purchased goods and is applied by law to purchases made by private consumers ("... natural person acting for purposes not related to any professional activity carried out ...") , that is, excluding all purchases made by retailers and / or corporate customers in general and sealed items that are not suitable for return for reasons of hygiene or health protection and which have been opened after delivery.

As per Legislative Decree no.21 of 21 February 2014, the right of withdrawal is bound by the following conditions:

The consumer has the right to withdraw from the distance contract without any penalty and without communicating the reason within the term of 14 working days from the day of receipt of the goods certified by the slip signed by the courier.
The right of withdrawal is exercised by sending, within the deadline referred to in point 1, a written communication (we recommend registered A / R to be sent to: Crespi Roberto & C. SAS- Via Magenta 48, Busto Arsizio 21052, Varese. The following information must be readily available in the text of this communication: a) name and surname of the CUSTOMER; b) address; c) reference to the purchase order number; d) the will to withdraw from the purchase; e) description of the returned goods and relative amount paid; this communication can be sent, within the same deadline, also by email (info@crespi1977.it).
The purchased good for which you intend to take advantage of the right of withdrawal must be intact, in perfect condition and returned in the original packaging complete in all its parts. The right of withdrawal does not apply to sealed consumable products that are opened by the consumer (Article 5, paragraphs 3 and 5).
By law, the shipping costs for the return of the goods are charged to the customer, who is fully responsible until the certificate of receipt at its headquarters by Crespi Roberto & C. SAS, which will not be liable in any way for any damage, theft or loss due to uninsured returned shipments. The shipment of the goods to be returned must arrive at the Crespi Roberto & C. SAS headquarters within 10 days of Crespi Roberto & C. SAS taking note of the CUSTOMER's will to withdraw, which will be notified by email; otherwise the shipment will be refused. Upon arrival, the goods will be examined to assess any damage or tampering (for example: use even just for testing). In the event that the condition of integrity of the returned goods is found to be lacking, the right of withdrawal is totally lost and Crespi Roberto & C. SAS will return the purchased good to the sender, charging him the shipping costs incurred for the new shipment. If the goods have been damaged during transport, Crespi Roberto & C. SAS will promptly notify the CUSTOMER (2 working days from the date of receipt at our office) to allow him to promptly file a complaint against the courier he has chosen and obtain a refund of the value of the asset (if insured). In this case the product will be made available to the CUSTOMER for its return and at the same time the request for withdrawal will be canceled, as our company can no longer dispose of the product.

5. If the right of withdrawal is exercised in accordance with the provisions of Legislative Decree no.21 of 21 February 2014 referred to in the previous points, Crespi Roberto & C. SAS will refund the amount paid by the CUSTOMER for the returned goods. This refund will take place as quickly as possible and in any case no later than 14 days from the date of receipt of the returned goods.

The refund will be made with the same payment method used by the CUSTOMER at the time of purchase. We therefore invite our customers to indicate their bank details directly on the notice of withdrawal at the time of sending it in order to speed up the refund procedure.

13. Use of the site

• Description and display of products: the product descriptions and images on the SITE correspond to what is made available by the suppliers of Crespi Roberto & C. SAS. The photographs and video presentation of the products together with the descriptive information are displayed on the SITE as an indication, also in consideration of the fact that the quality of the images (e.g. in terms of exact display of colors) may depend on the programs and tools. computer used by the CUSTOMER at the time of connection to the SITE, so the same item may be supplied in a package or in a different color from that which appears in the displayed image.

• Malfunctions: Crespi Roberto & C. SAS assumes no responsibility for the problems caused to the CUSTOMER by the use of the SITE and the technologies used as they are not dependent on its will, such as, by way of example: a) errors, delays or inability to access the SITE by the CUSTOMER when carrying out the sale procedure; b) errors, delays or inability to receive, by the CUSTOMER, the communications made by Crespi Roberto & C. SAS in connection with the sale of products. Anyhow, Crespi Roberto & C. SAS undertakes, as far as possible, to solve problems that may occur and offer the necessary assistance to the CUSTOMER to obtain a quick and satisfactory solution to the aforementioned problems.

14. Express termination clause

The contract will be automatically terminated pursuant to and for the purposes of art. 1456 of the Civil Code in case of non-compliance by the CUSTOMER, even if only one of the obligations assumed by the latter pursuant to the previous point 8 "Rights and obligations of the customer". The termination of the contract will occur by right when Crespi Roberto & C. SAS will declare that it intends to make use of this express termination clause.

15. Intellectual and industrial property rights

Crespi Roberto & C. SAS informs that the SITE, as well as all trademarks and distinctive signs used by Crespi Roberto & C. SAS in relation to the sale of the products, it is protected by the applicable intellectual and industrial property rights and any kind of reproduction, communication, distribution, publication, alteration or transformation, in any form and for any purpose, of the contents of the SITE is prohibited , trademarks and distinctive signs used by Crespi Roberto & C. SAS (such as, by way of example, the works, images, photographs, drawings, dialogues, presentations, graphics, colors, functions and design of the SITE).

Crespi Roberto & C. SAS assumes no responsibility for the brands and other distinctive signs that appear on the PRODUCTS marketed by it on the SITE, with respect to which the CUSTOMER does not acquire any rights following the conclusion of the contract.

16. Communications

Any communications and notifications a Crespi Roberto & C. SAS must be sent by email to info@crespi1977.it or by post to the address Crespi Roberto & C. SAS, via Magenta 48, Busto Arsizio 21052, Varese. Crespi Roberto & C. SAS may contact the CUSTOMER by email or telephone. The philosophy of our company puts the customer first, to meet everyone's needs we provide:

customer assistance email: info@crespi1977.it

phone: 0331 /302331

By writing a letter to: Crespi Roberto & C. SAS, via Magenta 48, Busto Arsizio 21052, Varese

17. Applicable Law

The law applicable to the sale of products is the Italian one, with particular reference to the provisions of the CODE.

Any invalidity of individual clauses of the GCS will not imply the invalidity of the entire CONTRACT or the GCS.

Shipping and payment information

Shipping cost:

shipping fee 3.50 euros

Payments and shipments

The Customer undertakes to pay the total price indicated in the order. The total price is inclusive of VAT and net of any other legal charges. Delivery costs will be automatically calculated (once the desired shipping method has been selected from those listed at the time of the order) and will be summarized in the order confirmation page, they may vary according to the weight and quantity of the goods purchased and also based on the different shipping services offered in relation to the estimated delivery time. Shipments are made to Italy (including islands). Shipments are made without insurance on the package. If the CUSTOMER prefers a delivery with insurance, an additional cost will be applied, therefore it is necessary to contact Crespi Roberto & C. SAS through its contact details to choose this means. At the time of sending the order, if applicable in terms of weight and size limit of the goods, different shipping methods are proposed for the selection with the relative costs and expected delivery times, and the CUSTOMER can choose the one of his liking , including the possibility of collecting the goods at the Crespi Roberto & C. SAS store located in Via Magenta 48, Busto Arsizio 21052, Varese, without shipping costs, by paying for the online order in advance. In any case, by clicking on "shipping" (at the top of the site) it is always possible to consult the shipping methods offered with the relative costs and delivery times.

Receipt of products: at the time of delivery of the PRODUCTS to the CUSTOMER by the carrier responsible for their transport, the CUSTOMER must check, in the presence of the carrier: a) that the quantity and type of products ordered corresponds to what is indicated in the transport document ; b) that the packaging used for transport is intact, not damaged, wet or otherwise altered, even only in the closing materials. Any anomalies must be reported to the carrier immediately upon receipt of the products, by indicating them in the delivery note; otherwise no complaints will be accepted. If a defect or damage is found, the CUSTOMER is required to inform Crespi Roberto & C. SAS within 24 hours.

Delivery of the goods

Crespi Roberto & C. SAS, through its supplier, will deliver by courier or trusted forwarder who will in turn deliver the products to the address indicated in the order form (within a number of working days elapsed from the order indicated with the method of shipping selected when ordering). The aforementioned delivery times refer to the products in the warehouse at the time of the purchase order.

Terms of revocation

Right of withdrawal

As per Legislative Decree no.21 of 21 February 2014, the right of withdrawal is bound by the following conditions:

The consumer has the right to withdraw from the distance contract without any penalty and without communicating the reason within the term of 14 working days from the day of receipt of the goods certified by the slip signed by the courier.
The right of withdrawal is exercised by sending, within the deadline referred to in point 1, a written communication (we recommend registered A / R to be sent to: Crespi Roberto & C. SAS, via Magenta 48, Busto Arsizio 21052, Varese. The following information must be readily available in the text of this communication: a) name and surname of the CUSTOMER; b) address; c) reference to the purchase order number; d) the will to withdraw from the purchase; e) description of the returned goods and relative amount paid; this communication can be sent, within the same deadline, also by email to info@crespi1977.it.
The purchased good for which you intend to take advantage of the right of withdrawal must be intact, in perfect condition and returned in the original packaging complete in all its parts. The right of withdrawal does not apply to sealed consumable products that are opened by the consumer (Article 5, paragraphs 3 and 5).
By law, the shipping costs for the return of the goods are charged to the customer, who is fully responsible until the certificate of receipt at its headquarters by Crespi Roberto & C. SAS, which will not be liable in any way for any damage, theft or loss due to uninsured returned shipments. The shipment of the goods to be returned must arrive at the headquarters of Crespi Roberto & C. SAS within 10 days of taking note of Crespi Roberto & C. SAS of the CUSTOMER's will to withdraw which will be notified by email; otherwise the shipment will be refused. Upon arrival, the goods will be examined to assess any damage or tampering (for example: use even just for testing). If the condition of integrity of the returned goods is found to be lacking, the right of withdrawal is totally lost e Crespi Roberto & C. SAS will return the purchased good to the sender, charging the shipping costs incurred for the new shipment to the sender. If the goods have been damaged during transport, Crespi Roberto & C. SAS will promptly notify the CUSTOMER (2 working days from the date of receipt at our office) to allow him to promptly file a complaint against the courier he has chosen and obtain a refund of the value of the asset (if insured). In this case the product will be made available to the CUSTOMER for its return and at the same time the request for withdrawal will be canceled, as our company can no longer dispose of the product.

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